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We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
Maxx hookah products are hereby warranted to be free from any manufacturing defects. Any product first sold to an end user is guaranteed to be free from defects in both components and workmanship under regular uses. The warranty period commences on the original date of purchase.
Attention: Your original Purchase invoice (sales receipt) and online warranty registration showing the date of purchase, model number and serial number (if applicable) of the product is your proof of the date of purchase and will be required for all warranty claims,
This International Limited Lifetime Warranty is applicable and shall be honored in every country where Maxx hookah or its Authorized Distributors offer Maxx Products. In the event of an international warranty claim, Maxx may, at its sole discretion, charge you for any shipping costs. In any case, you, the customer, shall be responsible for any import duties, taxes, or other costs associated with importation and delivery.
It is the responsibility of the Buyer to ship any Maxx Product being presented for Warranty Repair or Replacement to Maxx.
Warranty may be valid when an authentic Maxx product is purchased in one country and transferred to another country, where an authorized Maxx distributor, wholesaler, or retailer is located, without voiding the warranty. Please be advised that service or replacement availability and response time may vary from country to country. (Please see above for terms).
As mentioned above, Maxx® is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees that may be incurred during transferring any of our products for service or replacement.
Maxx reserves the rights to refuse warranty service of products under disputable conditions. Maxx also holds the rights to declare final decision whether products are within warranty conditions. The following actions and damages will result in voiding the Limited Lifetime
Warranty:
*Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc. ANY FORM OF PREHEATING THE GUARD OR CROWN . Damage caused by impact with other objects, dropping, falls, corrosive liquids, or submersion in any liquid(s) that damages our product(s). Damage caused by unauthorized repair or disassembling of the product. Damage caused by any other abuse, misuse, mishandling, or misapplication Deterioration due to normal circumstances. The product presented for service or replacement is deemed to be a counterfeit item. The product was purchased from an unauthorized retailer, wholesaler, or distributor.*
Disclaimer of Warranty
THIS LIMITED LIFETIME WARRANTY IS EXPRESSED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON MAXX’s PART, AND MAXX NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR MAXX ANY OTHER LIABILITIES. THE FOREGOING CONSTITUTES THE BUYER’S SOLE AND EXCLUSIVE REMEDY FOR THE FURNISHING OF DEFECTIVE OR NONCONFORMING PRODUCTS AND MAXX WILL NOT IN ANY EVENT BE LIABLE FOR COST OF SUBSTITUTE OR REPLACEMENT, COST OF FACILITIES OR SERVICE, DOWNTIME COSTS, LOSS OF PROFITS, REVENUES OR GOODWILL, RELIANCE DAMAGES, LOSS OF USE IF OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BY REASON OF THE FACT THAT SUCH PRODUCTS WILL HAVE BEEN DETERMINED TO BE DEFECTIVE OR NONCONFORMING.
This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or from country to country. You are advised to consult applicable state or country laws for full determination of your rights.
MAXX products are not designed to be used in any way other than those ways and means defined in our product instructions or in any official Maxx Produced Instructional Video.
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
Warranties
Limitation of Liability
Maxx hookah products are hereby warranted to be free from any manufacturing defects. Any product first sold to an end user is guaranteed to be free from defects in both components and workmanship under regular uses. The warranty period commences on the original date of purchase.
Attention: Your original Purchase invoice (sales receipt) and online warranty registration showing the date of purchase, model number and serial number (if applicable) of the product is your proof of the date of purchase and will be required for all warranty claims,
This International Limited Lifetime Warranty is applicable and shall be honored in every country where Maxx hookah or its Authorized Distributors offer Maxx Products. In the event of an international warranty claim, Maxx may, at its sole discretion, charge you for any shipping costs. In any case, you, the customer, shall be responsible for any import duties, taxes, or other costs associated with importation and delivery.
It is the responsibility of the Buyer to ship any Maxx Product being presented for Warranty Repair or Replacement to Maxx.
Warranty may be valid when an authentic Maxx product is purchased in one country and transferred to another country, where an authorized Maxx distributor, wholesaler, or retailer is located, without voiding the warranty. Please be advised that service or replacement availability and response time may vary from country to country. (Please see above for terms).
As mentioned above, Maxx hookah is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees that may be incurred during transferring any of our products for service or replacement.
Maxx reserves the rights to refuse warranty service of products under disputable conditions. Maxx also holds the rights to declare final decision whether products are within warranty conditions. The following actions and damages will result in voiding the Limited Lifetime Warranty:
*Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc. ANY FORM OF PREHEATING THE GUARD OR CROWN or overheating Holder . Damage caused by impact with other objects, dropping, falls, corrosive liquids, or submersion in any liquid(s) that damages our product(s). Damage caused by unauthorized repair or disassembling of the product. Damage caused by any other abuse, misuse, mishandling, or misapplication Deterioration due to normal circumstances. The product presented for service or replacement is deemed to be a counterfeit item. The product was purchased from an unauthorized retailer, wholesaler, or distributor.*
Disclaimer of Warranty
THIS LIMITED LIFETIME WARRANTY IS EXPRESSED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON MAXX’s PART, AND MAXX NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR MAXX ANY OTHER LIABILITIES. THE FOREGOING CONSTITUTES THE BUYER’S SOLE AND EXCLUSIVE REMEDY FOR THE FURNISHING OF DEFECTIVE OR NONCONFORMING PRODUCTS AND MAXX WILL NOT IN ANY EVENT BE LIABLE FOR COST OF SUBSTITUTE OR REPLACEMENT, COST OF FACILITIES OR SERVICE, DOWNTIME COSTS, LOSS OF PROFITS, REVENUES OR GOODWILL, RELIANCE DAMAGES, LOSS OF USE IF OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BY REASON OF THE FACT THAT SUCH PRODUCTS WILL HAVE BEEN DETERMINED TO BE DEFECTIVE OR NONCONFORMING.
This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or from country to country. You are advised to consult applicable state or country laws for full determination of your rights.
MAXX products are not designed to be used in any way other than those ways and means defined in our product instructions or in any official Maxx Produced Instructional Video.